Frequently Asked Questions

At YourBrandX.com, we specialize in a wide variety of products, including:

• Adult Toys: From vibrators to dildos, we offer a wide selection for all preferences.
• Lubes: Our range includes water-based, silicone-based, and flavored lubes.
• Lingerie: Sexy and elegant lingerie for every body type.
• Novelties: Fun and playful items, perfect for gifting or adding excitement.

Yes! We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of what’s inside.

Due to the intimate nature of our products, we do not accept returns on any opened or used items. Unopened items in their original packaging can be returned within 30 days of purchase. Please Contact our customer service team for return instructions. You may refer to our Returns & Warranty Policy

We do not accept returns for opened products. However, many manufacturers offer a one-year warranty on their products. If you believe you received a defective item, please contact the manufacturer directly to file a warranty claim. Be sure to keep your receipt as proof of purchase. You may refer to our Returns & Warranty Policy

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal

We do not accept offline payments

Charges appear as “Yourbrandx.com”
on your bank statement.

Most orders are processed and shipped within 1-2 business days. Standard shipping times typically range from 3-7 business days, depending on your location. Expedited shipping options are available at checkout.

Yes, we offer international shipping to select countries. Shipping times and rates vary depending on your location. Please check our Shipping Policy for more details.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to follow your package’s journey to your door.

Yes, all the products we sell are made from body-safe materials and comply with industry standards. We work with trusted manufacturers to ensure quality and safety.

Our website offers detailed descriptions for each product to help you make an informed decision. If you’re unsure, feel free to contact our customer service team or browse our blog for helpful guides.

You can do this in two ways:

1) Click the log in button located at the top of every page, click forgot password and follow the instructions.
2) Log in to your account, click the account information section, select change password and follow the instructions.

If you have any other questions, our customer service team is here to help! You can reach us via email at CS@YourBrandX.com or through the Contact Us Form on our website.